Regulations

These terms and conditions set out the rules for making purchases from the online store operated by the Seller at www.kopi.com.pl.

The seller is the company :

KOPI Natalia Kopiszka. based in Warsaw, 4 Oleandrów Street, 00-629 Warsaw. Registered under NIP:5732692566 Regon: 364099953. also referred to interchangeably as "Service Provider".

The Service Provider can be contacted:

- using the e-mail address: kopiszkanatalia@gmail.com, kopi@kopi.com,

§ 1 Definitions

Regulations - these rules and regulations. With respect to services provided electronically, the Regulations are the regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).
Customer - a natural person, a legal person or an organizational unit without legal personality but with legal capacity, who, under the terms of these Regulations, makes an Order in the Online Store.
Consumer - a customer who is a natural person using the Online Store for the purpose not directly related to his/her business or professional activity.
Service Provider - an entity providing sales services through the Online Store under the terms of these Regulations.
Object of transaction - Goods listed and described on the website of the Online Store.
Goods - a movable item, presented in the Online Store, to which the Sales Agreement applies.
Additional Service - a service provided by the Service Provider to the Customer outside the Online Store in connection with the nature of the Goods sold.
Sales Contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Service Provider and the Client, using the Store's website.
Online Store (Store) - an Internet service available at the web address, through which the Customer may place an Order.
Order - a declaration of will of the Customer specifying unambiguously the type and quantity of Goods, aiming directly at the conclusion of the Sales Agreement.
ICT system - a set of cooperating IT devices and software, providing processing and storage, as well as sending and receiving data via telecommunications networks by means of a terminal device appropriate for the type of network.

§ 2 General principles

These Regulations set out the rules for the use of the online store available at www.kopi.com.pl
It is a condition for the Customer to place an Order in the Online Store that he/she reads these Regulations and accepts their provisions at the time of Order processing.
Online store . conducts retail sales via the Internet.
All Goods offered in the store are brand new, originally packaged, free from physical and legal defects, and have been legally introduced into the Polish market.
As part of the technical requirements necessary for cooperation with the information and communication system used by the Service Provider to carry out purchases, the Client should have an active electronic mail (e-mail) account and a device connected to the Internet that meets the following minimum technical requirements:
1. Internet Explorer version 7.0 or later with ActiveX, JavaScript and Cookies enabled or
2. Mozilla Firefox version 3.0 or later with Java applets, JavaScript and cookies enabled,
3. minimalna rozdzielczość ekranu 1024×768 pikseli.
The customer is obliged not to provide content that is prohibited by law, such as content that promotes violence, defamatory content or content that violates the personal rights and other rights of third parties.

§ 3 Placing orders

All prices listed on the websites are gross prices in Polish zloty. The listed prices do not include shipping costs.
Orders are accepted via website/email.
Orders placed through the website can be placed 24 hours a day, 7 days a week throughout the year.
The order is effective if the Customer correctly fills out the order form and correctly provides contact information including the exact address to which the Goods are to be shipped and the telephone number and e-mail address.
In case the provided data is not complete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order.
The Customer, in the process of placing an order, may wish to receive a fiscal receipt or a VAT invoice, which may be attached to the shipment being sent or sent electronically, to the e-mail address indicated, in the form of an electronic image of settlement documents, in particular such as: VAT invoices with attachments, corrective VAT invoices with attachments and forms. This consent also authorizes the Seller to issue and send VAT invoices in electronic form, in accordance with the Decree of the Minister of Finance of December 20, 2012 on sending invoices in electronic form, the rules of their storage and the mode of making them available to the tax authority or tax inspection authority.
When placing an Order, the Customer may consent to the inclusion of his/her personal data in the database of the Seller's Online Store for processing in connection with the execution of the Order. If consent is granted, the Customer has the right to inspect his/her data, correct it and request its deletion.
The Customer may use the option of remembering his data by the system to facilitate the process of placing another Order. For this purpose, the Customer should provide the login and password necessary to access his account. The Customer's login is the e-mail address provided by the Customer. The password is a string of characters set by the Customer. The Customer's password is not known to the Seller and the Customer is obliged to keep it secret and protect it from unauthorized access by third parties.
Once the customer has placed a successful order, he will receive an automatic response from the store confirming receipt of the order.
The time to start processing the order coincides with the moment the payment is received in the bank account specified in the confirmation.
Personal collection - the order will be waiting 7 working days at Kopi boutique at 4 Oleandrów Street in Warsaw. Failure to collect the goods by the deadline will be tantamount to cancellation of the order.

§ 4 Shipping costs and deadline

Goods are shipped to the address indicated on the order form or provided by phone or email. The store will inform the customer immediately if the order form is incorrectly filled out, which prevents or may delay the shipment.
Goods are delivered by specialized courier companies or through the Polish Post Office. It is possible to pick up the goods in person at the seller's boutiques.
The shipment is delivered according to the time specified next to each Item on the service pages. To the time given on the pages of the site, you need to add the time of crediting funds to the store's bank account (usually 1-2 working days).
The customer is charged with delivery (shipping) costs specified in the price list of transportation. The customer can get acquainted with the price list after adding the product to the Cart.
The cost of delivery of the Product depends on the selected payment method and form of delivery. Shipping costs according to the price list of the given supplier are available on the Website www.kopi.com.pl
Delivery price list: DPD courier delivery cost 22,00 PLN regardless of the number of products, INPOST KURIER delivery cost : 14,00 PLN, INPOST Paczkomaty delivery cost 12,50 PLN, Polish Postal Service delivery cost - only foreign parcels from 30 PLN.

§ 5 Payments

1.Payment methods

Payment methods for the Product are available in the form of prepayment to the Store's bank account indicated in the Terms and Conditions:
- PayU: under the terms and conditions of this service (list of supported banks and processing times are available at www.payu.pl)
- Paypal: under the terms and conditions of this service (list of supported banks and processing times are available at www.paypal.com)
Data: KOPI Natalia Kopiszka, 4 Oleandrów Street, 00-629 Warsaw.

§ 6 Withdrawal from the contract

A consumer who has concluded a remote agreement has the right to withdraw from the agreement without giving any reason by making a statement in writing within 14 days (legal basis: Art. 7 (1) of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by dangerous products, Journal of Laws No. 22, item 271, as amended). This term is a deadline and is calculated from the date of delivery of the item, and when the contract concerns the provision of a service - from the date of its conclusion. To meet this deadline it is sufficient to send a statement before its expiration to the Service Provider's address.
In the case of withdrawal from a contract concluded at a distance, the contract is considered not concluded. What the parties have provided shall be returned unchanged, unless the change was necessary within the limits of ordinary management.
The return should be made immediately, no later than within 14 days. Purchased goods should be returned to the Service Provider's address - Oleandrów 4, Boutique KOPI- Natalia Kopiszka, 00-629 Warsaw.
RETURNS
The Buyer may withdraw from the contract without giving reasons, within 14 days from the date of receipt of the goods. Non-refabricated goods, manufactured to the Buyer's specifications or serving to meet his individualized needs are not subject to return. In order to exercise the right of withdrawal, the Buyer must contact by sending an e-mail informing of the fact of withdrawal. The Buyer must send at his own expense the returned Goods (protected from damage). The Buyer exercises the right of withdrawal by returning the Goods to the Seller intact, with original KOPI tags, with no signs of use, together with a written statement of withdrawal. The completed downloadable withdrawal form can be found in the RETURNS tab under each product on the site. The form can be filled out by hand. Also available for download HERE Refunds are made through the same payment channel by which the payment was made, unless the Buyer and the Seller agree on another form. The waiting time for reimbursement is 14 working days.
The seller is not obliged to reimburse the consumer for the total shipping costs incurred by him.

§ 7 Complaint procedure

If the Customer finds damage to the package during transport indicating the interference of third parties, the Customer is obliged to draw up a damage protocol in the presence of the courier. Complaints arising from damage to the Goods during transport will be considered on the basis of the complaint protocol drawn up by the Customer and the courier.
If the goods are inconsistent with the contract, the customer may demand that the goods be brought into conformity with the contract by repairing them free of charge or replacing them with new ones, unless repair or replacement are impossible or require excessive costs. In assessing the excessiveness of the costs, the value of the goods in conformity with the contract and the type and degree of non-conformity found shall be taken into account. (Act of July 27, 2002 on the specific conditions of consumer sales and amendments to the Civil Code).
The seller is liable for the incompatibility of consumer goods with the contract only if it is discovered before the expiration of two years from the release of the goods to the buyer.
Complaints should be submitted to the Service Provider's email address: biuro@kopi.com.pl
The service provider will consider the complaint within 14 days from the date of filing the complaint. If the complaint is considered in favor of the customer, the service provider will repair or replace the advertised goods with new, full-quality goods or refund the value of the purchased goods.

§ 8 Zmiana Regulaminu

Customers with an account in the Store will be informed of the change in the Terms and Conditions via email correspondence.
If during the time that has passed since the last login there has been a change in the Rules of the Store, the Customer accepts or not its provisions after the changes. If you do not accept the terms of the Terms and Conditions, especially after its changes, shopping in the Online Store is not possible.
A customer who does not accept the changes introduced in the Regulations is entitled to delete his account at any time.
Orders placed by customers prior to the effective date of the amendments to the Regulations will be processed in accordance with the previous provisions of the Regulations.

§ 9 Postanowienia końcowe

Matters not covered by these Regulations are governed by the provisions of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by dangerous products (Journal of Laws 2000 No. 22 item 271 as amended), the Act of July 27, 2002 on special conditions of consumer sales and amendments to the Civil Code (Journal of Laws 2002 No. 141 item 1176 as amended), the Act of April 23, 1964. - Civil Code (Dz.U. 1964 no. 16 item 93 as amended).
Disputes arising from the application of these Regulations and in connection with the performance of contracts concluded between the Store and Customers will be considered by the Court of competent jurisdiction in accordance with the provisions of the Act of 17.11.1964 Code of Civil Procedure (Journal of Laws No. 43, item. 296, as amended).